Rev No : 9
Date : 14.5.2018
BEM/Form/PA/01

BOARD OF ENGINEERS MALAYSIA

CUSTOMER SERVICE SURVEY FORM

Our goal is to provide you with the best possible service and your input is vital to our success. Please help us serve you and others better by taking a few minutes to answer the questions below.
Thank you for responding.
BEM Secretary
A. What was the nature of your contact with us?
Registration
Complaint/Professional Practice
Examination/Training
Accreditation
Finance
Publication/IT
General Information
Others (specify)
     
B. Type of communication
Counter
Telephone
Email
Letter
1. Personnel
Items Poor Fair Good Very Good Excellent Not Applicable
a Respectful and Courteous
b Knowledgable & Skilful
c Helpful
d Friendly & Polite
e Overall Service Quality
2. Facilities And Communication
Items Poor Fair Good Very Good Excellent Not Applicable
a Waiting Area
b Signage
c Cleanliness
d Response to Telephone / Email
e BEM Publication
f BEM Website
3. Waiting Time For Services
Issues Poor Fair Good Very Good Excellent Not Applicable
a Application for registration
b Renewal of Registration
c Enquiry on status of Complaint against Registered Person
d Enquiry on Scale of Fees
e Application for Examination
f Accreditation of education programmes
g Enquiry on Engineers Act & Regulation
h Enquiry on Publication
i Enquiry on Website
4. Views or suggestions for improvement (if any) :
5. How can we contact you? (Optional)
Name of Individual
Address :
Telephone :
Email :